Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, uninstalled, in the same condition in which you received it, and in its original packaging. You will also need your receipt or other proof of purchase.
Approved returns are subject to a 25% restocking fee, which will be deducted from your refund. The restocking fee does not apply to products determined by Baby Barrier to be defective.
To start a return, contact us at orders@babybarrier.com. Approved returns must be sent to:
Baby Barrier Pool Fence Company
3779 Acline Rd, Unit B3
Punta Gorda, FL 33950
Items returned without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless the return is due to a confirmed product defect or an error by Baby Barrier.
Damaged Shipments
Please inspect all shipments at the time of delivery.
If a package or shipment arrives with visible shipping damage, refuse delivery whenever possible and notify Baby Barrier immediately at orders@babybarrier.com.
If damage is discovered after delivery, contact us immediately and retain the product, packaging, shipping materials, and any applicable photographs so that we can evaluate the damage and assist with a freight or carrier claim.
Shipping damage is separate from a manufacturing defect and is not subject to the standard return process.
Defective or Incorrect Items
If you receive a defective product or an incorrect item, contact us immediately so that we can evaluate the issue and make it right.
Products confirmed by Baby Barrier to have a manufacturing defect are not subject to the 25% restocking fee.
Exceptions / Non-Returnable Items
Pool fence, poles, and gates are non-returnable and non-refundable once they have been installed, drilled, modified, cut, altered, or otherwise used.
Deck caps, pole caps, sleeves, and other unused accessories may be returned within the 30-day return period, subject to the 25% restocking fee.
Exchanges
We do not process direct exchanges. The fastest way to receive a different item is to return the original item in accordance with this policy and place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
Notwithstanding the policy above, if merchandise is shipped into the European Union, applicable law may provide you with the right to cancel or return your order within 14 days without providing a reason.
Returned merchandise must be in the same condition in which it was received, unused and uninstalled, and in its original packaging, together with proof of purchase.
Nothing in this policy is intended to limit any non-waivable consumer rights that apply under applicable law.
Refunds
We will notify you after we receive and inspect your return and advise you whether the refund has been approved.
If approved, the refund will be issued to your original payment method, less the applicable 25% restocking fee and any other non-refundable charges permitted under this policy.
Please allow up to 10 business days after approval for us to process your refund. Your bank or credit card company may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return, contact us at orders@babybarrier.com.